Zoom Session FAQs and Preparation



Zoom recommends an internet speed of 1.5 megabits per second (mbps) download and upload. You can test your internet speed by going to http://www.speedtest.net/.

Please test your internet from whatever device you plan to use for your session on the network you plan to use for your session. For example, if you are using your computer at home, please test your internet speed from that same computer at home.

Common fixes for network challenges:

    • If your Internet is a little slower than desired, you can free up bandwidth by turning off all other devices that are using the network. Limit non-essential activities (such as Netflix streaming or gaming) by family members on your network during your session.
    • If you are connected wirelessly, try moving closer to your wireless access point or router. The fewer walls between you and your router, the better your signal will be.

To prevent or address issues with Zoom:

    • Before your session, test your audio or video connection on the Zoom test site: http://zoom.us/test
    • If you are connecting from a laptop, plug the laptop into wall power. Battery use can adversely affect video quality.
    • If you are experiencing audio or video issues, turn off your Zoom video camera. Sending only audio preserves bandwidth and improves audio quality.
    • If audio issues persist after you turn off video, turn off your audio and connect to Zoom audio using your cell phone or landline